Will think when the renewal comes around to do or not to do. Even at 60.00 membership, I don't see much saving. I also tried their auto insurance for a friend and at first sounded great but later it went so high cause my friend had an accident, not his fault but Costco auto ins. We ended up filling 8 more gals in town at 2.82 and that was another strange thing? I bought things at Costco and went and compared it to HEB 4/5 items and I saved 10.00! So what did I get for my 120 membership? I wanted to send an email to Costco but they have no email, just a phone number and I don't want to leave my remarks with someone who may not pass my message on. We went ahead and filled our tank but the gas valve shut it down early and we did not know till we were heading home and noticed it did not fill it full. Plus, I drove 32 miles for that 2.89! A customer who was filling gas said loudly What a welcome for a New store with this price. In my town gas is 2.82 and yesterday at the opening of the new store, was expecting great price instead it was 2.89. How were we supposed to know that there are different carriers, and that for TV we actually have to schedule delivery separately from that carrier? The UPS messaging was great, but it did not say that it is your TV mount coming, doesn't it sound like the whole thing? How difficult would it be for Costco to communicate this clearly to the customers? For example, split the order in separate orders if there are different carriers? Require carriers like Costco Logistics to proactively and clearly communicate to customers? It turned out that TV was actually shipped with different carrier and the earliest delivery was like 2 weeks away, and way off from the promised delivery date at the time of order. We waited all day, but only the TV mount was delivered. Shortly after, I got 3 text messages from UPS like "Great news! Your shipment is on the way!" and "That's the day! Your Costco shipment is out for delivery with UPS". I bought two items together at - a TV, and a TV mount, it was one order. However, here is one thing that is not organized well. I think of Costco as one of the best places to shop, including the warehouse,, and their premier customer service.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |